Lampetto

Support

Something not working? Check the questions below first. If they don't help, write to us at support@lampetto.com.

Frequently asked questions

How do I restore the full version I bought?

Usually there is nothing to do: the game asks the App Store for your purchase record every time it starts.

If it still says "Trial version", tap "Full version" on the title screen or in the menu, then "Restore purchase". Make sure the App Store is signed in with the Apple Account you bought it with.

Can I take my save to a new device?

Saves are kept only on your device. We have no server, so we cannot move or recover saves for you.

If you set up the new device from an iCloud or computer backup, the game's data normally comes along with that backup.

You can also move the game in progress yourself: on the old device, open Menu > Settings, tap "Export save" and keep the text. On the new device, paste the text in the same place and tap "Import save". Lighthouse Log progress is not part of an exported save.

The full version belongs to your Apple Account: on the new device, use "Restore purchase" with the same Apple Account.

Do saves sync between iPhone, iPad and Mac?

No, each device keeps its own saves. The full version can be restored on any device signed in with the same Apple Account.

Which languages does the game speak? How do I switch?

简体中文, 繁體中文, English and 日本語. The first time you open the game it follows your device's language; you can switch at any time under Language in Menu > Settings.

What is the difference between the trial and the full version?

The trial is free: play the first sea state, Breeze, all the way through with Granny Glow. No ads, no timers and no limit on games.

The full version is a one-time purchase (not a subscription). It adds three leaders (Ripple, Burr and Prof. Hoo), five harder sea states, the Harbor family buildings and every Lighthouse Log entry. Pages and entries from the trial are all kept.

A purchase went wrong, or I want a refund.

Apple handles payments and refunds. To ask for a refund, use Apple's Report a Problem page.

Does the game need an internet connection?

No. Only buying or restoring the full version needs to reach the App Store.

Is there an Android version?

Not at the moment. The game is for iPhone, iPad and Mac (Apple silicon).

Contact

Write to support@lampetto.com. Please include your device model, its system version and what happened; a screenshot helps a lot.

How we handle information is explained in our privacy policy.